🛡 Quality guarantee
You only pay for QRs that scan.
Two short promises and one human-judgment clause. That's the whole policy.
1. Every render ships scannable.
After fal generates the art, we validate it with a strict offline decoder (jsQR). If the raw render decodes, we ship the pure AI version. If it doesn't, our pipeline applies structure restoration — we composite the finder patterns and timing marks from a clean source QR back onto the AI output, escalating the blend until the decoder locks on.
The pipeline can't fail to produce a scannable QR. The trade-off you control is art-vs-restoration: a prompt that produces a clean AI render needs zero restoration (maximum art); a tricky prompt needs more blend (less art, more visible QR pattern). You always get a working QR — better prompts get prettier ones.
2. Buyer's remorse: 7 days, unused credits.
Bought a credit pack and haven't used a single credit yet? Email [email protected] within 7 days and we'll refund the purchase in full. No questions, no calls. We check the credit-consumption log; if it reads zero, you get the refund.
After the first credit is used, this offer is closed — but read on.
3. Everything else: case by case.
We're a small team and we'd rather solve a real problem than hide behind a policy. If something went sideways — fal.ai outage during your render, a bug we caused, you got charged twice, a clearly unreasonable failure mode we didn't anticipate — email [email protected] and we'll fix it.
What we won't refund: taste. Every render ships scannable, but AI is non-deterministic — sometimes the model gives you a hit, sometimes the prompt needs another roll. The Regenerate button on your result page costs 1 credit for a fresh seed; we can't refund a render that did its job (scanned) just because you wanted a different look.
The mechanics
- Decoder: jsQR strict mode at 5 canvas sizes × 12 preprocessing pipelines (grayscale, normalise, sharpen, thresholds, gamma corrections). If any pipeline at any size decodes the same payload, the QR passes.
- Structure restoration: when the raw AI render fails strict decode, we composite a small set of guaranteed-perfect QR elements (finder patterns, timing marks, alignment patterns, format info, quiet zone) from a clean source QR onto the output. Data modules stay artistic; Reed-Solomon error correction at level H absorbs up to 30% noise in the data area.
- Escalating blend: if the 50%-blended restored version still doesn't decode, we escalate to 75%, then to 100% (full source-QR stamp). The 100% case is a colorized QR — guaranteed scan, less visible art — used as the floor.
- Logo-aware mode (Pro): 2 credits per render. Same guarantee — every output is scannable.
- Dynamic-QR conversion: any saved AI tile can be made into a dynamic redirect for free on paid plans. Print freely; update destination later without reprinting.
Basic QR codes
Basic, non-AI QR codes are always free. There's nothing to refund. If a basic QR won't scan for you (extremely rare — usually a contrast / sizing issue), reach out and we'll help.
Effective May 2026. We'll keep this page short and we'll keep our word. If we ever change this policy, existing customers stay on the old one.